POLICIES
Welcome to the Policies section of NCC Enterprise. Here, you can read our Policies and Terms and Conditions.
On this page you can find our Privacy Statement, Refund Policy, Return Policy, and all other information relating to policies.
ABOUT OUR KEYS
All of our cd keys are genuine, licensed cd keys from authorized manufacturers. Each one is unique and unused.
RETURN POLICY / REFUND POLICY
If you wish to cancel your order before your order has been sent, please contact us immediately and we will refund you in full without delay (Pre-orders are non-refundable until after the release date).
All refunds will be issued immediately but may take a few working days to appear on your card statement. For your convenience, you can browse to click the 'cancel order' button to claim a refund.
If you have placed an order but not collected the key, we can refund and let you cancel the order, but we will keep a £1 administration fee due to the fees we must pay in order to refund you. If your payment has only been authorized (not charged) then there is no refund fee, and we simply void your authorization.
Pre-orders: Refunds are only processed on the day following release date of the Payment. A £1 administration fee will apply unless the refund is taken as Store Credit.
We hope our customers can understand that when a digital item has been shipped, it can be activated online and therefore we cannot accept a return as it is not possible for us to resell that item. In some cases we can put the code up for re-sale, and refund once the product has been successfully re-sold.
WARRANTY POLICY
If, in the unlikely event you receive a key that does not activate your Product, or you experience any problem with activation, we guarantee the product by ensuring you either receive a working code, or a full refund. Simply make a ticket at our support centre, and we will investigate the key for you.
We may ask for screenshots of the error to assist us in investigating your case. Once we have received your ticket, we will reply promptly offering a solution, or if we cannot solve your issue due to the key being faulty, we will refund you.
SHIPPING POLICY
Shipping on CD Keys is totally free, as our items are digital and we deliver them instantly after payment via our Email System.
Immediately after payment, the activation key for whatever product you purchased will be displayed to you. Therefore there is no physical shipping and delivery is instant.
PRIVACY STATEMENT
We do not collect personal information about you when you visit this web site, unless you choose to provide this information to us.
E-mail Privacy Notice
If you choose to provide us with personal information, by e-mail or by filling out a form you will reveal your e-mail address and any other information you include. We will use this information to help us fulfil your order or respond to your enquiry. We do not share your e-mail with any other outside organisations or individual. We do not collect personal information for any purpose other than to respond to you. Any e-mail or form submitted, once dealt with, is destroyed and not kept on file. Any personal data or images sent to us for the anti-fraud verification is immediately destroyed upon verification. We are against spam and we will only ever email you when necessary regarding an order or if you specifically sign up to our monthly newsletter.
Links to Other Sites
Our website has links to other websites. When viewing another website you are subject to the privacy policy of the new site. We will not be held responsible for the content of any other website nor do we endorse sites that we link to.
Information Collected and Stored Automatically
We do not gather or store any information about your visit automatically. If you do nothing during your visit but browse through the website, read pages, or download information, no personal information is collected.
Information requested for anti-fraud purposes
Sometimes, we may require that you send us proof of your name and address before the goods will be dispatched. This is a simple anti-fraud measure to prevent people from paying with stolen paypal accounts or fraudulent credit cards. When you send your anti-fraud document, you are more than welcome to blank out any personal information from the document, as we only need to see your matching name and address to check that the order is genuine. We destroy any and all of the documents that you send us after verification has been passed.
Disclosure
We do not disclose, give, sell or transfer any personal information about our visitors, unless required by law.
Payment Methods
· We accept online payments via Paypal, Debit/Credit and wire/Transfer
Online payments made on PayPal's secure server is via their secure ordering process which encrypts all submitted information. We do not receive your credit card details, only a notification that you have paid.
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